Orders & shipping
How long does shipping take?
Orders are prepared within 1-3 business days and usually arrive within 4-8 business days after that, so about 5-11 business days in total. These are estimates and can vary with carrier delays or weather.
Do you offer free shipping?
Yes. Shipping is free on every order within the United States, with no minimum purchase.
When is the daily order cutoff?
Orders placed before 5:00 PM Eastern Time (ET) begin processing the same business day. Orders after the cutoff, or on weekends and U.S. holidays, start the next business day.
How do I track my order?
You'll receive a tracking link by email as soon as your order ships. You can also look it up on our Track Your Order page.
Where do you ship?
Anywhere in the United States: all 50 states, Washington D.C., the US territories, and military addresses (APO, FPO, DPO). Parcels to territories and military addresses travel further, so please allow a little longer. We do not ship internationally at this time.
Returns & refunds
What is your return policy?
You can request a return within 30 days of receiving your order. Items must be unworn, unused, with original tags attached and in their original packaging. If your return meets those conditions, we accept it. Returns are free both ways.
How do I start a return?
Email us at support@jewettmaine.com with your order number. We reply within 24 hours, Monday to Friday, and send you a prepaid return label with instructions. You then have 30 days to send the parcel.
When will I get my refund?
We inspect returns within 2 business days of arrival at our U.S. returns facility in Portland, Maine. Your refund is then issued to your original payment method within 5 business days. Your bank may take a few extra days to show it.
What if my return does not meet the conditions?
We contact you first, explain which condition was not met, and send the item back to you at our cost. You are never left without your item and without a refund.
Do you charge return shipping or restocking fees?
No. Shipping is free both ways, and we don't charge restocking fees.
What if my order is damaged, wrong, or never arrives?
Contact us and we send a replacement or a full refund, including any shipping you paid. For a lost parcel we open the carrier claim ourselves, so you do not have to wait for it to finish.
Payments & support
Is my payment secure?
Yes. Our checkout uses SSL encryption and PCI-compliant payment processing. We never see or store your full card number.
Which payment methods do you accept?
Visa, Mastercard, Maestro, Apple Pay, Google Pay, and Shop Pay.
How can I reach you?
Email support@jewettmaine.com, Monday to Friday, 9:00 AM to 9:00 PM ET, or visit our Contact page. We're glad to help with sizing, orders, or anything else.