We want you to be happy with what you wear. If something isn't right, you have 30 days from the day your order is delivered to request a return. Returns are free, both ways.
What can be returned
A return is accepted when all of the following apply:
- You contact us within 30 days of delivery.
- The item is unworn and unused, in the same condition you received it.
- All original tags are still attached and the item is in its original packaging.
- You can provide proof of purchase, such as your order confirmation or receipt.
- The item is not listed under "Items that cannot be returned" below.
If your return meets these conditions, we accept it. We do not decline returns that meet them, and we do not charge a fee for changing your mind.
How to start a return
Email us at support@jewettmaine.com with your order number and the item you would like to return. We reply within 24 hours, Monday to Friday.
You will receive a prepaid return shipping label and instructions by email. Returns travel to our United States returns facility in Portland, Maine, so nothing has to be shipped abroad. Please send your parcel within 30 days of receiving the label.
We ask you to email us first rather than sending a parcel on your own. That is how we issue your prepaid label and track your return, so your refund is not delayed.
If a return does not meet the conditions
We will contact you before doing anything, explain exactly which condition was not met, and send the item back to you at our cost. You will never be left without your item and without a refund.
Refunds
We inspect returns within 2 business days of arrival at our facility. Your refund is then issued to your original payment method within 5 business days. Depending on your bank or card provider, it may take a few additional days for the refund to appear on your statement.
You pay nothing to return an item. There are no return shipping fees and no restocking fees, and your original shipping was free.
Exchanges
The fastest way to get a different size or style is to return the item you have and place a new order for the one you want. If you would like help with sizing before you decide, just ask. We are happy to talk it through.
Damaged, defective, or incorrect items
Please check your order as soon as it arrives. If anything is defective, damaged in transit, or not what you ordered, contact us at support@jewettmaine.com with a photo if possible. We will send a replacement or a full refund, including any shipping you paid, and you keep the prepaid label at no cost. This is not counted against your 30 day window.
Orders that do not arrive
If your tracking has not updated for several days or your parcel is confirmed lost by the carrier, contact us. We open a claim with the carrier and send you a replacement or a full refund. You do not have to wait for the carrier claim to finish before we make it right.
Items that cannot be returned
For hygiene and safety reasons, we cannot accept returns on personal care items, pierced jewelry, and any item marked as final sale on its product page. When an exception applies to a product, it is stated clearly on that product's page. If you are unsure whether your item qualifies, contact us before you buy and we will tell you.
Your statutory rights
This policy sets out what we offer in addition to any rights you already have under applicable consumer law. Nothing here limits those rights.
Changes to this policy
We may update this Return & Refund Policy from time to time. The current version is always available on this page, and it reflects how we actually handle returns and refunds.
Contact
Questions about a return? Reach us any time through our Contact page.
Store name: Jewett Maine
Company name: Ds Digital Commerce
Company nr: 92701272
Email: support@jewettmaine.com
Phone: +1 207 835 3714
Company Address: Zwaluwlaan 39, Ede, 6713 BS, Gelderland, Netherlands
Warehouse Address: 223 Canco Rd, Portland, ME 04103, USA
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM ET
Saturday and Sunday: Closed